Frequently Asked Questions

Find answers to common questions about our balloon adventures

What happens if the weather is bad on my scheduled date?

If the weather is bad on your scheduled date, we will work with you to reschedule for another convenient time. Your safety and satisfaction are our top priority, so we'll make sure to find a solution.
What is your cancellation policy?

Our cancellation policy allows you to cancel or reschedule with at least 96 hours' notice for a full refund. Cancellations made less than 96 hours in advance will be responsible for their total balance.
What should I wear for my balloon flight?

We recommend wearing comfortable, weather-appropriate clothing and closed-toe shoes. It’s also a good idea to dress in layers, as temperatures can vary during the flight.
How long does the entire experience last?

The entire balloon flight experience typically lasts approximately 3 hours, including pre-flight preparation, the flight itself (usually 1 hour), and post-flight celebrations.
Can I bring my camera or phone on the flight?

Yes, you’re welcome to bring your camera or phone to capture the breathtaking views during your flight! Just make sure they’re securely stored when not in use to avoid any accidents.

What happens if the weather is bad on my scheduled date?

If the weather is bad on your scheduled date, we will work with you to reschedule for another convenient time. Your safety and satisfaction are our top priority, so we'll make sure to find a solution.
What is your cancellation policy?

Our cancellation policy allows you to cancel or reschedule with at least 96 hours' notice for a full refund. Cancellations made less than 96 hours in advance will be responsible for their total balance.
What should I wear for my balloon flight?

We recommend wearing comfortable, weather-appropriate clothing and closed-toe shoes. It’s also a good idea to dress in layers, as temperatures can vary during the flight.
How long does the entire experience last?

The entire balloon flight experience typically lasts approximately 3 hours, including pre-flight preparation, the flight itself (usually 1 hour), and post-flight celebrations.
Can I bring my camera or phone on the flight?

Yes, you’re welcome to bring your camera or phone to capture the breathtaking views during your flight! Just make sure they’re securely stored when not in use to avoid any accidents.

What happens if the weather is bad on my scheduled date?

If the weather is bad on your scheduled date, we will work with you to reschedule for another convenient time. Your safety and satisfaction are our top priority, so we'll make sure to find a solution.
What is your cancellation policy?

Our cancellation policy allows you to cancel or reschedule with at least 96 hours' notice for a full refund. Cancellations made less than 96 hours in advance will be responsible for their total balance.
What should I wear for my balloon flight?

We recommend wearing comfortable, weather-appropriate clothing and closed-toe shoes. It’s also a good idea to dress in layers, as temperatures can vary during the flight.
How long does the entire experience last?

The entire balloon flight experience typically lasts approximately 3 hours, including pre-flight preparation, the flight itself (usually 1 hour), and post-flight celebrations.
Can I bring my camera or phone on the flight?

Yes, you’re welcome to bring your camera or phone to capture the breathtaking views during your flight! Just make sure they’re securely stored when not in use to avoid any accidents.

What happens if the weather is bad on my scheduled date?

If the weather is bad on your scheduled date, we will work with you to reschedule for another convenient time. Your safety and satisfaction are our top priority, so we'll make sure to find a solution.
What is your cancellation policy?

Our cancellation policy allows you to cancel or reschedule with at least 96 hours' notice for a full refund. Cancellations made less than 96 hours in advance will be responsible for their total balance.
What should I wear for my balloon flight?

We recommend wearing comfortable, weather-appropriate clothing and closed-toe shoes. It’s also a good idea to dress in layers, as temperatures can vary during the flight.
How long does the entire experience last?

The entire balloon flight experience typically lasts approximately 3 hours, including pre-flight preparation, the flight itself (usually 1 hour), and post-flight celebrations.
Can I bring my camera or phone on the flight?

Yes, you’re welcome to bring your camera or phone to capture the breathtaking views during your flight! Just make sure they’re securely stored when not in use to avoid any accidents.

What happens if the weather is bad on my scheduled date?

If the weather is bad on your scheduled date, we will work with you to reschedule for another convenient time. Your safety and satisfaction are our top priority, so we'll make sure to find a solution.
What is your cancellation policy?

Our cancellation policy allows you to cancel or reschedule with at least 96 hours' notice for a full refund. Cancellations made less than 96 hours in advance will be responsible for their total balance.
What should I wear for my balloon flight?

We recommend wearing comfortable, weather-appropriate clothing and closed-toe shoes. It’s also a good idea to dress in layers, as temperatures can vary during the flight.
How long does the entire experience last?

The entire balloon flight experience typically lasts approximately 3 hours, including pre-flight preparation, the flight itself (usually 1 hour), and post-flight celebrations.
Can I bring my camera or phone on the flight?

Yes, you’re welcome to bring your camera or phone to capture the breathtaking views during your flight! Just make sure they’re securely stored when not in use to avoid any accidents.

Still have questions?

If you couldn't find the answer to your question, please don't hesitate to contact us directly.