Booking & Cancellations
What happens if the weather is bad on my scheduled date?
If the weather is unflyable, we will work with you to reschedule for another convenient time. If we cancel due to the weather or you cancel outside 96 hours prior to your flight we will also issue a full refund in the event that we can not find a suitable date to reschedule your flight. Your safety and satisfaction are our top priority.
What is your cancellation policy?
You can cancel or reschedule with at least 96 hours’ notice for a full refund. Cancellations made less than 96 hours in advance of our meeting time may result in full payment.
Flight Experience
What should I wear for my balloon flight?
Dress for adventure! We recommend wearing comfortable, weather-appropriate clothing and closed-toe shoes. It’s also a good idea to dress in layers, as temperatures can vary during the flight.
How long does the entire experience last?
The entire balloon flight experience typically lasts about 3 to 4 hours, this includes pre-flight preparation, the flight itself (usually 1 hour), and post-flight celebrations.
Can I bring my camera or phone on the flight?
Yes absolutely, you’re welcome to bring your camera or phone to capture the breathtaking views during your flight! Just make sure they’re securely stored when not in use to avoid any accidents.
Safety & Requirements
How old do you have to be to fly?
Little ones must be at least 5 years old to join us in the skies.
Can I ride in a hot air balloon while pregnant?
Safety first! If you’re expecting, we require a doctor’s note before you fly. If you’re unsure, it’s always best to consult with your physician before booking.
Why do flights get canceled, and what weather conditions affect them?
We will only fly in the calmest of conditions. Flights may be canceled due to strong winds, storms, low visibility, or precipitation. If we need to cancel, we’ll do our best to reschedule you to another day or refund your flight.
What time should I arrive?
We’ll confirm your exact meeting time and location the day before your flight, but the plan is to meet about 30 minutes before sunrise. Please be at the meeting location ready to go at the time for you flight. There is a restroom available at the meeting location. If you will be using the facilities at the meeting location please show up with enough time to use the restroom, etc. The early wake-up is worth it —we promise!
How long is the flight, and how high do we go?
Our flights typically last around an hour, but the exact duration depends on available landing sites. As for altitude, we can float anywhere from 500 to 3,000 feet above the ground, offering breathtaking views of the Wasatch Mountains and beyond! We do not guarantee a specific altitude as the winds vary from one flight to the next.
Why do you only fly in the morning?
Morning flights provide the calmest winds and most stable conditions, making for a smooth and magical ride. Plus, watching the world come to life beneath you? Absolutely unbeatable!
What are the physical requirements?
Passengers must be able to stand for at least 1.5 hours and should wear closed-toe shoes for landing in natural areas. For passengers with mobility issues, we have an FAA-certified 5-point harness chair available for booking in our private and shared flights. Please give us a call to discuss any questions regarding our accessible flights. Accessible flight reservations utilizing our basket chair must be made over the phone so that we are aware and have the chair installed in the basket that morning.
Any tips for the best experience?
Absolutely!
- Best time to fly: Every season has its magic, but summer and fall are especially stunning.
- Photography tips: Bring a strap for your camera or phone, and capture the changing light as the sun rises.
- Motion sickness: It’s rare in ballooning, but if you’re prone to it, consider taking precautions. There’s no turbulence—just smooth, peaceful floating!
- Champagne toast: It’s tradition! After landing, we celebrate with a complimentary champagne toast (or a non-alcoholic option) to mark your adventure in the skies.
Special Occasions
Do you offer gift certificates?
Yes! Our digital gift cards are valid for one year and make the perfect gift for the adventurer in your life. CLICK HERE!
Can I propose in the hot air balloon?
Of course! We would love to be a part of your special moment. Just be sure to inform your pilot of your plans beforehand so we can plan for an opportunity without interrupting you with our loud burners! Consider booking a private flight for an exclusive experience where we can cater more to you two! Click HERE to Book